Taylor Study Method Terms & Conditions

All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.

Refund Policy

Taylor Study Method has a seven (7) day return policy. This period begins upon receipt of the material and extends for a period of seven (7) days. Customers must notify Taylor Study Method within this 7-day period should they elect to return unused materials. Taylor Study Method does not accept used items, damaged items, or items removed from their shrink wrap. Upon receipt of return authorization from Taylor Study Method, customers must ship materials to Taylor Study Method at their own expense via a trackable shipping method (i.e., carrier assigns tracking number to shipment). Taylor Study Method will not accept packages or process refunds without return authorization by our office. Shipping charges are nonrefundable. In addition, there will be a 20% cancellation/restocking fee, charged to customers, for all cancelled orders and/or returned materials. No refunds or partial refunds will be granted for online products that have been registered. Customers may elect to cancel an unregistered online program within 7 days of purchase; however, there will be a 20% cancellation fee.

Online Programs Policy

A customer who purchases any of our online programs is purchasing an individual license to use Taylor Study Method's proprietary software. Our online programs are comprised of multiple platforms provided in a way to be operated by an individual and will be defined as software. Software consists of carefully organized instructions and code written by programmers in any of various special computer languages. They may be delivered as, but not limited to a web application, mobile application, and/or desktop application. The purchaser will be granted a license to access the software upon receipt of funds. Access to the software will typically be provided at time of purchase, but may vary dependent on the product. Technical support will be available during business hours should an issue arise. This license is granted to only the original purchaser and, as such, purchaser is not permitted to sell, lend, assign, lease, or transfer in any other way any copy or use of the software. This license is non-transferable. Purchaser also may not sell, lend, assign, lease, or transfer in any other way remaining time to use the software. Any violation of this provision is not permitted and may cause program to be terminated with no refund of the licensing fee paid. All online programs are active for a limited time period. All online program access starts at time of purchase. If you need to request a hold on your access, please contact our customer service team at (877) 510-5445, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT. Additional time in the program is available for an additional cost. The information and content contained in any of our online programs remains the property of Taylor Study Method. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Taylor Study Method.

Hold of Online Program Purchases

Customers may request a complimentary hold on online program purchases up to one (1) year from original purchase date. Holds will be applied to a customer's complete TestMaster suite and cannot be broken up by individual course. It is the responsibility of the customer to contact Taylor Study Method with request for hold. Hold periods will be effective upon contact with Taylor Study Method Customer Service and cannot be backdated. At end of hold period, the remaining access time will automatically activate without notice to customer. To request a hold, please contact Taylor Study Method Customer Service at (877) 510-5445, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.

Discount / Promotions Policy

From time to time Taylor Study Method offers discounts and promotions. If more than one discount could apply to a product, only the greater discount will be honored. Taylor Study Method reserves the right to change its policies and procedures at any time without prior notice. (Rev August 2017)

Special Accommodations

Please call, mail, or email Taylor Study Method with any questions regarding special accommodations. Taylor Study Method
212 W. Ironwood Drive,
Suite D #168
Coeur d'Alene, ID 83814 Phone: (877) 510-5445
Email: contactus@taylorstudymethod.com

Changes to Contact Information

Customers are responsible for notifying Taylor Study Method of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.

Who can I contact with questions regarding this Policy?

If you have questions concerning our privacy practices, contact us at: Taylor Study Method
212 W. Ironwood Drive,
Suite D #168
Coeur d'Alene, ID 83814
Email: contactus@taylorstudymethod.com

Page last updated: October 8, 2020